India’s largest BharatBenz service facility opened

Bharat Benz service facility, the biggest in India, has been opened by Dhingra Trucking, an authorised dealer and
business partner of Daimler India Commercial Vehicles (DICV) since 2013. The extended centre now features 100 service bays.

“Vehicle uptime is the most important factor for our customers. At BharatBenz, our focus under the ProServ initiative is to continuously enhance the customer service capacity in line with the rapidly growing vehicle park and to continue to offer best-in-class services to our customers,” said Ramesh Rajagopalan, Vice President Customer Service, DICV.

Mandeep Dhingra, Managing Director, Dhingra Trucking, said: “Close to one of the most important highways connecting
Delhi to Western and Southern India, we will set new benchmarks in terms of speed and quality thanks to 100 service bays.”

DICV’s branded ‘ProServ’ customer service initiative is an integral part of the BharatBenz trucking experience – speedy, effective and reliable. ProServ is tailored to meet the specific needs of truck and bus customers with a host of offerings like express service, speed fix, on-site support at the doorstep, bundled with value-add services of AMC, extended warranty, insurance, and enabling customers to save time, money and resources.

The service centre is supported by a fully-trained, 200-strong service team which is equipped with high productivity tools, advanced diagnostics and mobile service vans. Dhingra Trucking has been an authorised BharatBenz dealer since 2013 and operates four network touchpoints with locations in Delhi, Hissar, Karnal and the newly expanded Dharuhera.

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